Consumer Grievance Policy

Connecting Point is committed to providing the best possible conditions for Connecting Point consumers to receive services. Part of this commitment is encouraging an open and frank atmosphere in which any problem, complaint, suggestion, or question receives consideration and a timely response from Connecting Point staff. Please see our Grievance Policy for more information on how to provide feedback or express a concern.

Inclusion/Exclusion Policy

211 Connecting Point’s Inclusion/Exclusion Policy provides guidelines for the inclusion of health and human service organizations in the 211 database.

Non-Discrimination Policy

See Governing Board Resolution 15-07 approving the Nevada-Sierra Connecting Point Public Authority’s non-discrimination policy.

211 (a program of Connecting Point) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Nevada-Sierra Connecting Point Public Authority (Connecting Point).

For more information on Connecting Point’s civil rights program and the procedures to file a complaint, contact Connecting Point by phone at 530-274-5601; by email at charissej@connectingpoint.org; online at www.connectingpoint.org; or visit our office at 208 Sutton Way, Grass Valley, CA 95945.

Title VI complaints may also be filed directly with the Federal Transit Administration (FTA):
Federal Transportation Administration Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

If information is needed in another language, contact 530-274-5601.
Si necesita información en otro idioma, comuníquese al 530-274-5601.

Notifying the Public of Rights Under Title VI
Notificación al Público sobre sus Derechos conforme al Título VI

Title VI Complaint Procedure
Procedimiento de denuncias sobre el título vi

Title VI Complaint Form
Forma de denuncias sobre el título vi